Should an error be made in the amount of any donation, the donor has 60 days in which to notify Foodbank of South Australia Inc. of the error.
All requests for refunds must be made in writing and directed by email to office @ foodbanksa. org. au using the Subject line “Donation Refund” or by post to The Fundraising Manager, Foodbank of South Australia Inc, PO Box 40, Edwardstown SA 5039.
The request should have the details of the initial donation including the date, amount, name of the donor, the tax invoice number and the nature of the error.
Any tax invoice issued for the incorrect amount immediately becomes void and invalid, and a new tax invoice will be issued for the amount of the corrected donation.
Of course, should an error be made by Foodbank of South Australia Inc. or its financial institution(s), full refunds will be made immediately upon notification of the error and all costs borne Foodbank of South Australia Inc.
Please note: refunds of the amount pledged to be donated will not automatically be made simply because you have changed your mind. It is for this reason that we ask that you make your choice to donate carefully. Foodbank of South Australia Inc. is under no obligation to give a refund if an error has been made on your part, but will endeavour to ensure that any genuine errors (such as to the amount donated) are rectified. Foodbank of South Australia Inc, which is a non profit organisation, reserves the right to deduct any bank or transaction charges for any refund processed onto the donor. Should an error be detected and a request for refund be made after 60 days have expired, Foodbank of South Australia Inc. regrets that it is unable to refund any monies.
This policy was last updated in June 2015